在 Debug Log 裡面查找 Case Assignment Rules 的幾個關鍵字
Key Word 要查是在第幾條 Assignment Rule: WF_RULE_ENTRY_ORDER 要查是 Assign 到哪個 Owner: WF_ASSIGN Sample 16:06:34.8 (0007127090)|WF_CRITERIA_BEGIN|[Case: 00002237 500000000000000]|Case Assignment Rule|01QU00000000000 16:06:34.8 (0007142770)| WF_RULE_ENTRY_ORDER |159 16:06:34.8 (0007322273)|WF_RULE_FILTER|[Case : Case Record Type equals TypeA Case] AND ([Case : Case Support Region equals RegionName] OR [Case : Region equals RegionA, RegionB]) 16:06:34.8 (0007903335)|WF_RULE_EVAL_VALUE|Europe 16:06:34.8 (0008177724)|WF_RULE_EVAL_VALUE|ENT 16:06:34.8 (0008217994)|WF_RULE_EVAL_VALUE|1 16:06:34.8 (0008262852)|WF_RULE_EVAL_VALUE|427 16:06:34.8 (0008271801)|WF_CRITERIA_END|true 16:06:34.8 (1260890314)|WF_SPOOL_ACTION_BEGIN|Assignment 16:06:34.8 (1260989855)|WF_RULE_INVOCATION|[Case: 00002237 500000000000000] 16:06:34.8 (1262418475)| WF_ASSIGN |Handling Team for RegionName| 16:06:34.8 (1262497277)|WF_RULE_INVOCATION|[Case: 00002237 500000000000000] 16:06:34.8 (1263951538)|WF...